Welcome to Helping Hands Family (accessible via https://hhfamily.com/). By accessing our website, requesting a consultation, or opting into our mobile text messaging program, you agree to be bound by the following Terms of Service. Please read them carefully.
1. Services Provided
Helping Hands Family provides data-driven Applied Behavior Analysis (ABA) therapy services for children up to age 7 across clinic, in-home, and at-school environments.
2. Mobile Messaging Program (SMS/MMS)
By explicitly opting into our text messaging service via our online web forms (such as our Request a Consultation form), you agree to receive automated and conversational text messages from Helping Hands Family.
Message Types: Messages include Account Notifications (schedule changes, session reminders, clinic delays, and appointment updates) and Customer Care communication (intake assistance, answering administrative questions, and coordination with parents).
Message Frequency: Message frequency varies based on your child’s schedule, session updates, and your interactions with our clinic staff.
Pricing: Helping Hands Family does not charge for our text messaging program. However, standard Message and Data Rates May Apply depending on your mobile carrier plan.
3. User Opt-Out (How to Stop)
You can cancel the SMS service at any time. To stop receiving text messages from Helping Hands Family, simply reply STOP to any text message we send you. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you choose to opt-in again.
4. Support and Help
If you are experiencing issues with the messaging program or have questions, you can reply HELP to any message for assistance, or contact our support team directly through our website at https://hhfamily.com/ or call us at our primary office number.
5. Privacy and Data Protection
Your data security is paramount to us. All information collected through our text messaging program is governed strictly by our Privacy Policy. Your mobile information, phone number, and SMS opt-in consent will never be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes. Review our full Privacy Policy for more details.
6. Carrier Liability
Mobile carriers (such as AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages.
7. Contact Us
If you have any questions about these Terms of Service, please contact us via our website at https://hhfamily.com/.
Last updated: 5/29/2026
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